Resources Help Category
Our website uses cookies for user authentication and session management. It also enables caching to make it load faster. While they are beneficial, cookies and cache can sometimes cause a login redirect loop issue. The problem arises when your browser’s…
In this video, Valerie Peterson, CEO of ElderCounsel, takes you through three scenarios in the Medicaid Planning ROI Calculator. Sample 1 is a single client |0:12 Sample 2 is a married client in a crisis | 3:27 Sample 3 is…
Members can change their email address at any time from their account dashboard. Steps: 1 Navigate to My Account in the main menu. 2 From the dashboard, select Account Details
The purpose of this document is to list the basic troubleshooting steps to try in order to resolve most Ribbon/Macro issues in Microsoft Word.
Some members have reported issues trying to view embedded documents in the document library that are hosted by Box using Chrome or Safari browsers. This has resulted in members being unable to view or download the file resources from our…
We recently had to change the way cookies are used on the new EC website and this has caused log in issues for some users. If you are having issues logging into the new EC website, clearing your browser cookies…
Some of our old store products have been reorganized to give you an improved user experience. This may mean that products that were once a set of downloadable files, have now been restructured into an online course. An example of…
After the move to the new website some users experienced issues logging into their ElderDocx desktop application. This is the remedy for that issue: Explanation: The credentials you use to log into the ElderDocx desktop application are the same credentials…
To change your password, follow these steps: Navigate to My Account from the main menu Select the Account details tab Under the Password Change section, enter your password in the New password and Confirm new password sections then hit Save…
For recent log in issues that require clearing browser cookies, please see this article Welcome to the ElderCounsel website. Certain areas of this website are restricted to ElderCounsel members only. ElderCounsel members can access these restricted areas by logging into…
Adding regular content updates such as blog posts to your website is an important part of your online marketing strategy. Whether you're a solo practitioner or a large corporate partnership, blogging should be an integral part of your marketing strategy. …
ROI Calculator Overview Please note that the video below shows the ROI calculator on the old site, but it works just the same.