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Fix For Document Library Files Not Displaying

Fix for Document Library Files Not Displaying

Some members have reported issues trying to view embedded documents in the document library that are hosted by Box using Chrome or Safari browsers. This has resulted in members being unable to view or download the file resources from our document library.

In order for your web browser to correctly read the information from Box you must make sure that 3rd party cookies are not blocked.

Instructions for how to check and correct are detailed below:

Chrome CHROME

  1. Navigate to Settings
  2. Scroll down and click or tap Advanced at the bottom of the window

    Advanced Settings

  3. Navigate to Site Settings

    Site Settings

  4. Navigate to Cookies

    Cookies

  5. Ensure that the “Block third-party cookiesPrevent third-party websites from saving and reading cookie data” is set to disabled

    Block 3rd party cookies

 


 

Safari Safari

First, check which version of Safari you are running:

Safari version 5 or higher:

  • Open Safari
  • On the Menu Bar, select Safari -> About Safari. 
  • The version number is located on the splash screen that appears.

Safari version 4 & lower:

  1. Open Safari
  2. On the Menu Bar, select Help -> About Safari. 
  3. The version number is located on the splash screen that appears.

Enable Third Party Cookies (Safari 5.1 & later)

To allow third party cookies in Safari please follow these steps:

  1. Open Safari and in the top left corner of your screen click on Safari and select Preferences.
  2. In the preference window select the Privacy option and under Block cookies select Never.

Enable Third Party Cookies (Safari 5.0.x & earlier)

  1. Click on the Safari-menu in Safari
  2. Click on the Preferences… item in the menu – a new window opens
  3. Click on the Security icon near the top of the window.
  4. Under Accept Cookies the Always or Only from sites you navigate to must be selected.
  5. Save changes by clicking Ok

 

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